We are seeking a results-driven leader to join our team. This is an ideal opportunity for someone who wants to take their career to the next level.
Your role will be integral to the ongoing success of our branch, so we need someone with the energy and drive to exceed and deliver results. You will report into our Manager and focus on monitoring and improving key performance indicators (KPIs), enhancing customer experience and value offered within all aspects of the Service Department.
With a customer-centric approach, exceeding customers' expectations will drive you. You should be a strong communicator with outstanding attention to detail. With a history in a transport industry service management role, you will have the skills to measure your department's performance against both the business plan and budget, build and maintain a strong customer base, and actively canvass for additional business opportunities while promoting high-quality products and services.
About You
* A minimum of 5 years' managerial experience in an industrial/service environment, preferably within the heavy vehicle transport or engine industries.
* A passionate, engaging, and resilient personality with demonstrable experience in successfully managing, developing, and motivating a workforce.
* Strong experience in understanding and interpreting financial information, including budgets and monthly financial reports.
* The ability to understand and grasp technical product information and fault resolution.
* Demonstrated skills in managing customer relationships.
* Sound knowledge of On-Highway operations, with experience in Western Star, MAN, Dennis Eagle, Allison, Detroit, and MTU products ideal.
* An understanding of labour sales and costs, gross margin, expenses, and other financial ratios.
* A commitment to and promotion of safe work practices with a good understanding of Health, Safety, and Environmental (HSE) responsibilities and strong time management skills.
* Effective communication and teamwork skills, and actively promote a culture of excellence and purpose.
About Us
We are a global leader in the commercial vehicle, power engine, and racing industries, representing market-leading products across dynamic on- and off-highway markets.
Why Join Our Organisation?
* A great work environment and state-of-the-art facilities.
* A competitive remuneration package.
* Accredited Training & Development programs.
* A commitment to providing the highest levels of safety, technical, and leadership training.
* Reward and recognition programs.
* An Employee Referral Program - generous employee referral fees.
* An Employee Assistance Program.
* FAMILY FRIENDLY BENEFITS INCLUDING PAID PARENTAL LEAVE.