About the Role
We are seeking a dedicated and highly skilled support specialist to fill this position.
This role involves providing excellent customer service, managing app store reviews and working closely with various teams to resolve customer issues.
* Customer Support Specialist will be responsible for responding to inquiries via phone, email or chat.
* Manage app store reviews to ensure high-quality user interaction and satisfaction.
* Collaborate with cross-functional teams to deliver exceptional customer experiences.
Key Requirements
* Fluent communication skills in both English and Chinese.
* Demonstrated passion for customer service and problem-solving.
* Able to work in a fast-paced environment with multiple priorities.