Synopsis
Bring positive Employee Experience to life through enhanced HR Operations & Systems
Join an ambitious and newly uplifted People, Culture and Safety team
$118,141 - $132,962 (plus 12% Super. and optional ADO)
About The Role
The Team Leader, People Services and Experience plays a pivotal role in shaping a positive and seamless employee experience across the City of Melbourne.
You'll lead a newly formed team of People Services and Experience Officers and People Systems and Insights Specialists, building a cohesive, high performing group unitied by customer focus, collaboration and continuous improvement.
Leading across all stages of the employee lifecyle, you'll ensure timely, compliant and customer-centred support. You'll champion systems thinking, embed new ways of working, and harness our HR technologies to elevate the digital employee experience.
This role has real impact. You'll streamline processes, strengthen inclusion and accessibility, and use data, insights and feedback to drive better outcomes for employees, leaders and our broader community.
As a newly created position, this is your opportunity to shape the function, influence how we work and truly make the role your own.
Why join Team Melbourne?
Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.
At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you'll help deliver what's most important to the people who live, work, study, visit and invest in our great city.
We're proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.
This is more than just a role – it's your chance to make a real impact, contribute to something bigger, and shape Melbourne's future alongside a collaborative and forward-thinking team.
About You
You're a connector and a collaborator, someone who builds trust, brings people together, and thrives on improving the employee experience. You're energised by leading teams, uplifting capability and creating systems and processes that make work smoother for everyone.
What Your Experience Might Look Like
Deep HR expertise across operations, end-to-end employee lifecycle processes and modern, people-centered service delivery models
An inspiring people leader with demonstrated capability to coach, develop and motivate teams
Hands-on experience with HR systems, with the ability to optimise modules such as Payroll, ATS/Recruitment, LMS and analytics tools to enhance efficiency and impact
A customer-centric mindset, with excellent communication and problem-solving skills that support leaders and employees in meaningful, practical ways
A strength in people data and insights, producing high-quality reporting and dashboards that empower confident, strategic decision-making
A passion for innovation and continuous improvement, always looking to simplify, streamline and strengthen the PCS culture and employee experience
A data-driven approach, with the ability to interpret trends, translate insights and turn analysis into real, measurable improvements
Benefits Of Working With Us
Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.
How To Apply
We'd love to hear how you can make an impact in this role As part of your application, you will be required to:
Attach your updated resume
Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.
Submit your application no later than 11:45pm on Monday, March 2, 2026.
A few important things to note – don't miss out
Applications must be submitted online. Unfortunately, we can't accept applications via email, so please be sure to apply through the official job link provided.
Apply early This role may close sooner than the listed closing date if we find the right candidate — so don't wait to get your application in.
We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.
Need more info?
Refer to the position description below or contact Alexandra Yosifidis – Head of Talent and People Experience,
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.
We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you're contacted for an interview.