**Job description**:
Working within the Customer Contact team your role will play an important part in delivering a consistent and seamless customer experience and providing specialised advice and expertise in responding to customer enquiries.
**Your responsibilities will incorporate**:
- Providing exceptional customer service to all consumers as well as internal and external stakeholders
- Efficient and professional response to all consumers
- Maintenance of database
- Management and resolution of customer concerns
- Completing accurate reporting and consumer entry.
***
**To be considered for this position you will demonstrate the following capabilities**:
- Previous experience in a customer service environment.
- Exceptional communication and negotiation skills.
- A high attention to detail & exceptional time management skills.
- Capability to work from home & flexibility based on performance.
- Strong internet connection at home & suitable work from home setup.
**This is an exciting opportunity to join a agile and vibrant team, who are constantly challenged and driven to succeed. This successful organisation rewards its staff based on performance and you can expect a friendly and team orientated environment.**
**The successful applicant will be rewarded with an attractive hourly rate and 4 weeks of exceptional structured training.**
**The hours of the position are Monday to Friday. Part time hours with two shifts on a rotating roster, 8am - 1pm and 1pm -6pm. You will be required to work full time hours whilst in training 9am - 5.00pm.**
Note: You may be required to provide evidence of your COVID-19 vaccination status.
📌 Customer Service Consultant Part Time
🏢 DFP Recruitment Services
📍 Frankston