About the Role
We're seeking a dedicated and enthusiastic Customer Experience Champion to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and creating a positive shopping experience.
Key Responsibilities:
* To ensure that our customers receive a high level of service, addressing their queries in a prompt and professional manner.
* To maintain excellent product knowledge, staying up-to-date with new products and services to provide expert advice to customers.
* To work collaboratively with colleagues to achieve sales targets and meet customer needs.
* To be proactive in identifying opportunities to improve customer satisfaction and implement changes where possible.
Requirements:
* A commitment to providing great customer experiences with enthusiasm, energy, and pace.
* Taking pride in your work and being proactive in seeking ways to improve processes and procedures.
* Excellent communication skills, both verbal and written, with the ability to adapt to different situations and personalities.
* Availability to work flexible hours across store trading days (including days, evenings, and weekends).
We're Looking for Someone Who:
* Is keen to develop their skills and knowledge in customer service and sales.
About Working With Us:
We offer a supportive and inclusive work environment, with opportunities for growth and development. Our team members are committed to delivering exceptional customer experiences and working together to achieve our goals.