IT Site Manager
Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.
We are currently seeking a qualified IT Site Manager to join our team.
Location: Victory, BC
Work Arrangement: Hybrid
Responsibilities
* Infrastructure Functions
o Process assigned tickets in ServiceNow through multiple assignment groups, read architecture diagrams, and construct rules based on those diagrams.
o Firewalls and network filters, in both Enterprise, Stores, and cloud networks
o Intrusion Prevention policies
o Networking Protocols/Concepts (Routing (OSPF, BGP), VLAN, Sub-netting, Load balancing, TCP/IP, DNS, HTTP, TLS, SSH)
o Site-to-site and remote-access VPN connectivity
o Network Access Control
o Authentication, Authorization and Accounting (to include multi-factor authentication)
o Web access proxy servers and URL filtering
o Network Security policy creation, exception documentation and approval
o Provide suggestions to team lead/manager in creating your professional development and training plan.
o Work on projects assigned to you, in effort to advance partnership opportunities between Network Security team and other business areas.
o Work with senior engineers to define network security requirements for current and future state end-to-end architectures and platforms to advance security controls and the security posture of the business.
o Assist senior engineers in collaborating with development and engineering teams to prioritize security risks, provide mitigation or remediation recommendations, and implement compensating controls.
o Assist in performing proof-of-concept testing for network security solutions under consideration for purchase and implementation.
o Provide 7/24 On-Call support for infrastructure related service incidents and follow internal management escalation procedures when necessary (team rotation).
o Assist in developing and maintaining network security policies, standards, processes and workflows.
* End User Support Functions
o Provide Level 2 customer facing support.
o Image, deploy and support all desktop and laptops
o Support users by regularly monitoring the ticket queue and executing tickets that are assigned to you.
o Instruct users as well as troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software.
o Troubleshoot all inquiries regarding systems, hardware, software, and operator problems.
o Work with Workplace team to support necessary tickets.
o Route or escalate requests to appropriate functional teams beyond Service Desk Team.
o Ability to setup, support and troubleshoot VTC (Video Teleconference) and VOL (Video Online)
o Create and maintain knowledge base documents
o Collaborate with Engineering and all other supportive roles within the campus. May also require interaction with external vendors and/or customers.
Basic Qualifications
* Degree in Computer Science, Computer Engineer or a relevant field
* Strong relevant managerial experience in IT domain
* Experience in network security policy creation
* Experience with ServiceNow
* Networking Protocols/Concepts (Routing (OSPF, BGP), VLAN, Sub-netting, Load balancing, TCP/IP, DNS, HTTP, TLS, SSH)
* Firewalls and network filters, in both Enterprise, Stores, and cloud networks
* Able to setup, support and troubleshoot VTC (Video Teleconference) and VOL (Video Online)
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