Role Overview
As a Customer Experience Representative, you will be the first point of contact for our valued customers. Your goal is to deliver exceptional service and provide clear, timely information to ensure customers understand the next steps to resolve their issues.
Key Responsibilities:
1. Manage inbound calls on our Hub faults line and strive for first-call resolution.
2. Provide clear and concise information to customers regarding their inquiries or concerns.
3. Assess customer needs and tailor your approach to meet those needs.
4. Work collaboratively with other departments to resolve complex issues.
Requirements
We are seeking an experienced customer service professional who possesses excellent communication skills, both verbal and written. You should have a knack for asking the right questions and finding solutions to ensure customer satisfaction.
Essential Skills:
1. Excellent communication and interpersonal skills.
2. Proven experience in a customer-facing role.
3. Able to work well under pressure and adapt to changing situations.
4. Strong problem-solving and analytical skills.
Benefits
At Sydney Water, we are committed to supporting your career growth and well-being. Our benefits package includes competitive remuneration, hybrid work environment, continuous professional growth, 24/7 wellbeing support, discounted private health insurance, family-friendly policies, and more.
What We Offer:
1. Competitive salary and benefits package.
2. Opportunities for career growth and development.
3. Flexible work arrangements and hybrid work environment.
4. Employee recognition and reward programs.