Job Opportunity: IT Services Consultant
We are seeking an IT services consultant to join our team. The ideal candidate will have experience in implementing Kaseya solutions and delivering exceptional customer experiences.
Main Responsibilities:
* Implement Kaseya solutions for new customers
* Serve as primary point of contact throughout onboarding and delivery
* Conduct discovery sessions and assess customer needs
* Provide expert guidance on technical tools and best-practice configurations
* Define product specs, oversee installations, and ensure adoption success
* Track progress and respond to issues during implementations
* Collaborate with cross-functional teams to deliver a world-class customer experience
Requirements:
* 2–3+ years' experience in IT implementations or consulting
* Working knowledge of PSA systems (ticketing, documentation, workflows)
* Familiarity with CRM, ERP, RMM, and SaaS ecosystems
* Solid understanding of how SaaS products integrate across systems
* High-level knowledge of networking and Windows Server environments
* Exposure to virtualization platforms (VMware, Hypervisor)
Preferred Qualifications:
* Bachelor's degree in IT or relevant TAFE certification
* Experience with Salesforce and Power BI
Benefits:
* Opportunity to work with a leading provider of complete IT infrastructure and security management solutions
* Chance to collaborate with a global team of experts
* Professional development opportunities
What We Offer:
* A dynamic work environment with a focus on customer satisfaction
* A collaborative team atmosphere
* The opportunity to make a real impact in the technology industry