Job Title: Bilingual Customer Service Specialist
About Us:
First Financial Bank is a leading community financial institution seeking talented individuals who can provide first-class service to customers and prospective customers.
We are proud to have been named among the nation's top performing banks in the one to five-billion-dollar category each of the last five years. Our goal is to create a dynamic work environment where you're challenged, valued, and empowered every day.
Job Description:
This is an exciting opportunity for a Bilingual Customer Service Specialist to join our team and grow with us as we continue to expand our operations.
As a key member of our customer service team, you will be the eyes and ears for our organization, fielding customer inquiries and finding innovative ways to respond.
You will have the chance to interact with people from all walks of life, using your problem-solving and relationship-building skills to answer customer questions and resolve issues efficiently.
Key Responsibilities:
* Support all products and services via inbound and outbound customer service calls concerning bank operations, regulations, transaction processing, electronic services, marketing, promotional activities, online banking, and mobile banking issues.
* Handle and carefully respond to all customer inquiries, averaging 100-200 calls daily, while providing excellent customer service through active listening.
* Meet and exceed service goals, building and advancing customer relationships, and working with confidential customer information sensitively.
Requirements:
* Full bilingual proficiency in English & Spanish (reading, writing, speaking).
* At least two years of consistent customer service experience, preferably in financial services, with six months of call center experience desirable.
* A High School diploma or GED, along with excellent communication and customer service skills, proficiency in Windows applications, internet browsers, mobile devices, and basic hardware.
What We Offer:
* A supportive management team and a productive team-based environment.
* Casual business attire and a collaborative workplace that celebrates innovation and change.
* The satisfaction of helping others and growing alongside a leading community financial institution.
The above reflects the general job functions and is not an exhaustive list of all work requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discriminate against employees or applicants because they have discussed or disclosed their own pay or that of others, except as permitted by law.