OverviewHotel Brand: InterContinentalLocation: Australia, South Australia, AdelaideFirst impressions count.
To get our guests' memorable experiences off to an unforgettable start, we're looking for a Club Lounge Attendant who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to ensure every guest feels valued and recieves personalised attention to feel right at home.ResponsibilitiesDeliver elevated luxury experiences and guests receive an exclusive personalised experienceEnsure appreciated recognition is provided to our most exclusive guestsAcknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phoneStaying one step of our guests' needs to anticipate requests and offer tailored recommendationsBeing our guests' trusted contact – helping with everything from bill issues to restaurant recommendationsAlways know what events and activities are on the days scheduleCollaborate with other departments (Housekeeping, Front Desk, etc.) to ensure seamless service and guest satisfaction.RequirementsCommunication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk toYour problem-solving skills will turn issues into opportunities so every guest leaves with great memoriesFluency in English – extra language skills would be great, but not essential.Flexibility– night, weekend and holiday shifts are all part of the jobCurrent and Valid RSA CertificateBenefitsPaid birthday leaveHotel perks like accommodation and food & beverage discountsEnhanced parental leaveProactive health days and flexible work optionsYour career journey will be supported through our lifelong development programIHG Career Milestone celebrationsTransfer of entitlements as you move and grow with IHGAccess to our discount retail platform that makes your pay for even furtherOur mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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