IT Support EngineerJoin to apply for the IT Support Engineer role at Pacific Smiles Group.Base Pay RangeA$80,******/yr - A$90,******/yrOverviewWe're rolling out a modern, distributed IT support model across our 120 dental centres, supported by both local and offshore IT teams.
As part of this, we're looking for a positive, service-focused IT Support Engineer based in Perth, WA to provide remote and occasional onsite support across the region.
This role is primarily work-from-home, with centre visits as required for hands-on support, equipment setup, or escalated issues.
You'll be a trusted point of contact for our HBF Dental centres in Perth and part of a broader Pacific Smiles Group IT team, supporting the PSG clinics on the East Coast.
Your position will be to ensure our centres technology runs smoothly so they can focus on delivering excellent patient care.What You'll DoProvide Level 2 technical support primarily remotely, with occasional onsite support across Perth-region centresBe the friendly, go-to IT support for centre teamsSet up and support workstations, devices, networks, and remote accessCollaborate with a distributed IT team to troubleshoot and resolve issues efficientlyWork independently and proactively to maintain uptime and performanceWhat We're Looking For2-3 years' experience in IT support (Level 2)Strong customer-service mindset and a genuine desire to help peopleExcellent troubleshooting and communication skillsPositive, can-do attitude and confidence to work independentlyReliable transport and valid driver's licence (km reimbursement provided)Comfortable working remotely with occasional site visitsStrong background in Azure, firewalls, networking, and infrastructure is highly desirableInterstate travel is not required day-to-day, but may be needed occasionally on an ad-hoc basisTeam player who takes pride in delivering great serviceWhy You'll Love Working With UsPrimarily remote role with Perth centre visits only when requiredFriendly, collaborative IT team with strong leadership and supportHome-office kit provided so you can work effectively anywhereClear processes, established support structure, and senior engineering backingPart of a growing organisation that values innovation, teamwork, and peopleAccess to Fitness Passport for health & wellbeingThis role is part of our move to a more flexible and efficient support structure.
If you enjoy variety, independence, and helping people with technology, we'd love to hear from you.
Interviews commencing soon – apply now to start ASAP or in the early new year.InformationSeniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Medical PracticesReferrals increase your chances of interviewing at Pacific Smiles Group by 2x.
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