A leading care organisation in Australia is currently seeking highly motivated and organised professionals for permanent full-time roles as Schedulers – Multichannel Client Care. The primary focus of this position will be to provide exceptional customer service, effectively resolve client issues and handle telephone support with a high level of professionalism.
Key Responsibilities:
* Provide exceptional customer service by interacting with clients in a timely and efficient manner
* Resolve client issues promptly and professionally
* Handle telephone support calls with a high level of professionalism and patience
Requirements:
* Experience in telephone support and handling client queries
* High problem-solving skills with the ability to think critically and make sound decisions
* Excellent time management skills with the ability to prioritise tasks effectively
Benefits:
* Opportunity to work in a dynamic and fast-paced environment
* Chance to develop new skills and gain experience in customer service and support
* Competitive salary and benefits package
Others:
* This role requires a high level of discretion and confidentiality when dealing with sensitive information
* Ability to work effectively in a team environment and communicate effectively with colleagues
* Flexibility to adapt to changing priorities and deadlines