Senior Technician – Linux NOC Managed Services
· Meaningful Impact: Provide critical technical support for industry-leading,life-saving healthcare communication systems (Comprehensive training provided).
· Tech Stack: Work hands-on with advanced Linux, Proxmox (virtualisation), andcomplex networking environments.
· Stable & Growing: Full-time, permanent opportunity based in LaneCove West within a supportiveand collaborativetechnical team.
About Our Client
Our client is an innovative, industry-leading technology provider specialisingin the design, deployment, and support of proprietary communication and nursecall systems for the healthcare sector. Based in Lane Cove West, they arededicated to delivering highly reliable, critical technology solutions. Theyoffer a collaborative, forward-thinking environment where technicalprofessionals are encouraged to grow, supported by a strong engineeringbackbone and a commitment to continuous improvement.
About the role
As the Online Managed Services Technician, you will be the remote technicalengine of our client's support operations. Your primary focus will bediagnosing, troubleshooting, and resolving complex technical issues acrossLinux environments, virtualisation platforms, and network infrastructure. Youwill take ownership of client issues, interact professionally withstakeholders, and ensure highly critical communication systems remain operationaland optimised.
Must haves:
* Solidhands-on background in Linux and Proxmox (Virtualisation).
* Strongnetworking fundamentals (VLANs, TCP/IP, Routing).
* Excellent,professional client communication skills.
Role and Responsibilities
* Takeownership of support tickets via Zendesk, effectively managing andprioritising your open workflow.
* Provideremote diagnostics and advanced troubleshooting for Linux and Proxmoxenvironments.
* Configure,maintain, and troubleshoot networking infrastructure, including switches,VLANs, IP addressing, routing, DNS, DHCP, and firewalls.
* Maintainand update virtualised environments to ensure peak performance andstability.
* Providededicated remote support for proprietary nurse call systems (full trainingwill be provided).
* Performconfiguration updates for subscribed clients and maintain highly accuratework and resolution records.
* Collaborateclosely with internal engineers and technicians, providing valuable fieldfeedback to improve products.
* Participatein a rotating after-hours and weekend on-call roster.
* Demonstrateinitiative by proactively questioning ineffective practices and taking onwider tasks to support team goals.
Experience / Skills / Qualifications
* AUniversity Degree in Information Technology, a relevant TradeCertification, or a strong equivalent technical background.
* Atleast 5+years of experience in a remote support, managed services (MSP), ortechnical diagnostics role.
* Strong,proven working knowledge of Linux and Proxmox operating/virtualenvironments.
* Solidunderstanding of networking concepts, including TCP/IP, VLANs, routing,DNS, DHCP, and firewalls.
* Demonstratedability to troubleshoot complex issues within virtualised and networkedenvironments.
* Exceptionalclient-facing communication skills with a clear, professional telephonemanner.
* Familiaritywith Zendesk or similar ITSM/ticketing platforms.
* Abilityto work autonomously, prioritise tasks efficiently, and maintain aproactive approach to health and safety.
What is on offer
* Apermanent, full-time position located in Lane Cove West, NSW.
* Comprehensive,specialised training on proprietary, industry-leading healthcaretechnologies.
* Theopportunity to work with modern IT infrastructure (Linux/Proxmox/AdvancedNetworking).
* Asupportive team environment with a direct line to engineering for collaborationand mentorship.
* Ameaningful role where your technical expertise directly impacts theefficiency and reliability of critical healthcare communications.
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOTapply for Appetency Recruitment Services jobs anywhere else on the web.
* If youare on our website then please apply using the "Apply Now" button below
* If youare NOT on our website then please visit our website to apply or apply viathe link: https://portal.appetencyrecruitment.com.au/J-gn4v64/it-infrastructure-jobs/senior-technician-linux-noc-managed-services-sydney.php
Other Information
Other titles for this role in other organisations might be: LinuxSupport Engineer, Managed Services Technician, Network Support Officer, RemoteSupport Engineer, IT Support Technician, Virtualisation & NetworkTechnician.
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