Let’s Talk About Work That Actually Means Something
If you're good with people, love solving problems, and want a job that actually makes a difference - then this could be a great opportunity for you!
At Trilogy Care, we help older Australians stay independent and in control of their lives through self-managed care. That means we support them to make their own choices, their way. We're growing fast, and we’re on the lookout for kind, curious, and capable people to join our Care team.
This isn’t aged care the way it used to be. We're building something better, and we’d love your help.
What you’ll do
* Deliver warm, phone-based care support to a dedicated portfolio of older Australians
* Partner with clients to create, review and adjust personalised care plans
* Empower clients to self-manage their Home Care Packages with confidence
* Build trusted relationships with clients, families and service providers
* Support safe, high-quality care through proactive risk awareness and documentation
* Help clients navigate their care budgets with clarity and transparency
* Contribute to a positive team culture through shared learning and innovation
What you'll bring
* Experience in aged care, NDIS, case management or community support
* A proactive, organised approach with the ability to manage multiple tasks
* Strong communication skills, including confidence in handling sensitive or complex conversations
* Confidence using technology and working across multiple systems
* Highly proficient in Microsoft 365 and confident navigating CRM and documentation systems
* A calm, constructive mindset when things don’t go to plan - skilled in problem-solving and helping others feel heard
* A belief in empowering people rather than doing everything for them
* A team-first attitude with energy, empathy, and initiative
(Experience in aged care or case management is a bonus, but not essential. We’ll teach you what you need to know)
Benefits include
* Expansive new King Street office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
* Vibrant team culture and regular social events
* Career mapping and progression opportunities across the department
* Salary packaging to boost your take-home pay
* Access to Fitness Passport to support your health and wellbeing
* EAP support for you and your immediate family
* Employee discounts on groceries, fuel, utility bills, wellness and more
Be Part of Something That Matters
This isn't just a job - it’s a chance to genuinely change lives, every single day. At Trilogy Care, you'll be part of a team that values connection, autonomy, and doing things differently. If you’re ready to help people live on their own terms, we’d love to hear from you.
At Trilogy Care, we’re changing aged care for good-not with more paperwork, but with smarter, faster, AI-supported ways of working that put clients and employees first. With organisation-wide access to AI tools and strong leadership support, every team member is empowered to embrace new ways of working. By lifting the burden of admin, AI is helping us make workdays more human-not less. If you’ve ever wished for more time with clients and less time on documentation, you’ll find a future-focused care team here that’s ready to back you all the way.
Please note:
Applicants must have full Australian work rights.
A police check and declaration of prior professional conduct are required for this role.