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Overview
At Amplifon, we're more than a company.
As the global leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.
We empower people and push boundaries in a culture built on care, collaboration, and impact.
Your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.
Join us and shape a future where sound connects, inspires, and transforms lives.
Amplifon offers opportunities to make your voice heard, build strong working relationships, and create a tailor-made career.
You'll find support, tools, and opportunities to grow, through development programs or by taking on projects in other parts of the world.
Colleagues will motivate and inspire you every step of the way.
Ready to take the next step in your career?
Amplify your purpose with Amplifon.
We are an equal opportunity employer that promotes inclusion and diversity and encourages people of all ages and backgrounds to apply.
Key Responsibilities
Third party client management (including but not limited to Bupa, Suncorp, Queensland Workcover, and VBR Lawyers).
Inbound call management from relevant stakeholders; create new FOX file for each member if required.
Communicate and respond to stakeholders on appointment bookings or confirmations.
Reschedule appointments within the priority timeframe as needed.
Ascertain type of appointments to be booked from the referral provisional diagnosis.
Organize replacement Audiologist when the assigned Audiologist is unable to attend the base clinic.
Update iRBS and upload reports as required.
Generate and review ad hoc or monthly reporting; prepare end-of-month reporting for Finance review.
Generate invoices as necessary; forward remittance to Finance and follow up on payments not received.
Prepare end-of-month invoiced assessments and reporting.
Conduct any other duties as directed by the business.
Client Care Management
Support Client Care with inbound and outbound activities, booking client appointments.
Demonstrate excellent customer service skills to achieve positive outcomes for the business.
Success Factors (KPI)
Maintain average response time for scheduling appointments and reporting that meets or exceeds SLA for managed accounts.
Meet or exceed customer satisfaction scores for Amplifon services.
Experience and Skills
Experience in managing third-party relationships.
Proficient in Excel; strong planning and organisational skills.
Results-driven with a focus on generating leads; ability to handle confidential information.
Experience using technology/platforms to manage accounts and duties; proactive, flexible, and agile working style.
Ability to build strong rapport with internal and external stakeholders; able to present to small groups as required.
Experience supporting Client Advisors to meet SLA targets.
Behaviours
Adherence to company values and commitment to the company vision.
Respect for clinical standards and client care regardless of role.
Respectful, empathetic, and professional treatment of everyone you work with.
Commitment to building relationships and handling conflict constructively.
Open, flexible mind with a positive approach to thrive in a fast-paced, outcomes-focused industry.
Putting People First
Amplify careers by helping people achieve their full potential through constructive feedback and training opportunities.
When you put in the hard work, your dedication and achievements are recognised.
Ready to take the next step in your career?
Amplify your purpose with Amplifon.
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service
Industries: Retail and Hospitals and Health Care
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