We are seeking an individual to join our Contact Centre Team at our state-of-the-art Collingwood Head Office.
About the Role
This is a customer-facing position where you will be the first point of contact for customers, taking inbound enquiries and performing transactions.
* Manage customer queries in accordance with the bank's policies and procedures in a timely, professional and efficient manner
* Provide exceptional service to customers
* Identify opportunities to assist customers with the bank's range of products and services
About You
To be successful in this role, you will have:
* A solid track record of exceptional customer service
* Confidence in building strong relationships with customers
* Well-developed written, verbal and interpersonal skills
Benefits
We offer flexible working options, competitive salary and 13% super. We also support staff with study assistance, paid parental leave, volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
About Us
We are a customer owned, B Corp certified bank that empowers our staff and customers to be part of the clean money movement. We care for a conservation reserve and involve staff in conservation efforts.