**Role and Objectives**
The Operations team within AP is the glue that keeps the company together and all processes
flowing smoothly.
Essentially, your main objectives will be to create, maintain and evolve company processes &
systems to allow for overall maximum output across the company.
You will be working on a range of evolving projects, and will be across all aspects of the business,
working closely with everyone in the AP Team.
We are proud of our culture and have an extremely nurturing environment as a core foundation of
our philosophy. We believe that every day is a learning opportunity and one of our core mottos is
"if you don't think you can learn something from somebody you least expect
to todayturn around and go home".
We believe that by immersing yourself in our culture you get the most out of your time at AP and
help to build and grow it throughout every aspect of our business, every day.
**The DNA of an AP Team Member**
- Comfortable challenging the status quo to make improvements
- Take full ownership for their role and their clients, endeavour to become experts in our
respective roles
- Great communicators, approachable and positive
- Strategic, creative, highly organized, and extremely detail-orientated
- Always looking for new opportunities to improve their performance and company processes
- The drive to take initiative, work independently and be accountable whilst also working as a
team player in a collaborative, positive and flexible way
- Be comfortable living and breathing the start-up mentality
**Skills and Experience**
It would be hugely beneficial if you have start up experience. Start-ups are a unique environment,
being high-energy, high responsibility, quick-changing, challenging, and exciting. In addition, the core
skills and experience we are looking for are as follows
- Previous operations or administrative experience (preferred)
- Excellent attention to detail
- Ability to document or analyze operations across multiple systems
- Familiarity & comfortability around office IT (essential)
- Strong project management and problem-solving skills
- Demonstrated ability to identify system gaps or inefficiencies and implement change
- Self-starter who is willing to take accountability for deliverables and consistently exceed
expectations
- Intermediate to Advanced skills in Microsoft Excel, PowerPoint & Word
- Excellent time management and ability to prioritise
- Team Player, willing to work collaboratively in a high-energy, fast-moving global business
- Strong written and verbal communication skills
- Strong with numbers
- Experience in Foreign Exchange
**Key Tasks**
You will be working across a wide range of tasks within the business, with an emphasis on timelines
and project management throughout.
Your role is to be the first point of call internally for the team for any operational or systems
querieswhich you are to either work through yourself, or elevate through your team to provide a
solution, and follow through to ensure it is completed in a timely manner.
If there are any areas where you see opportunities to enhance a process or you have an idea for
positive change, please reach out to your manager to allow for the definition and scoping of a
potential new project.
**Media Unit**
- Support day-to-day operations of Media Team including but not limited to:
- Raise Insertion Orders (IO's) as directed by the media unit for client sign off for all
campaigns, all currencies
- Raise Purchase Orders (PO's) as directed by the media unit for media buying team
briefs for all campaigns, all currencies
- Provide assistance to the Media team during pro forma invoice reconciliation for
campaigns
- Provide monthly feorign exchange rates to Head of Operationsfor Media Campaigns
- Work through any media billing queries with Media Buyers in Australia &
Internationally
**IT**
- IT Troubleshooting - tech issues, managing services - examples, but not limited to:
- Reset staff passwords
- Onsite tech admin (1st point of call)
- Liase with 3rd Party IT company
- Troubleshooting
- Liaising with HP for hardware maintenance
- Printers
- Networking
- Internet
- Setting up tech for meetings:
- Boardroom meetings e.g. WIP, Pitches
- Client meetings / external visitor meetings
- Any internal meetings, scheduled or ad hoc
- Must be PC & Mac Agnostic
- We have both throughout the company so must be able to troubleshoot across both
platforms
- Manage internal O365 tools
- Assist Head of Operations with SharePoint access & permissions
- Propose new ideas for usage of O365 tools
- Manage subscription renewals with 3rd party IT company;
- Adobe
- Sophos
- SSL Cert
- etc.
Operations
- Monday board management
- Assist in managing Project Timelines
- Creating Boards for all teams
- Creating Dashboards for all teams
- Maintenance, specifically reviewing Media team Client boards are up to date
- User access
- Monday Development
- Research new modules
- Upskill the team