We are seeking a proactive, relationship driven and commercially minded Retail Manager to support the Centre Manager in the successful performance of our Wollongong Central shopping centre. This role plays a key part in delivering an exceptional experience for retailers and customers, maximising asset outcomes, and upholding Haben's standards across presentation, operations, and stakeholder engagement. Acting as second in charge to the Centre Manager, you will contribute to strategic planning, day to day operations, and financial management of the centre.
About Haben
Haben is a privately owned funds and property management business specialising in unlocking value from retail shopping centres across the East Coast of Australia. We are growing rapidly while maintaining our personal touch, and we care deeply about our community of co investors, partners, and the local communities where our assets are located.
About the role
* Support the Centre Manager as second in charge across all centre operations.
* Build and maintain strong, collaborative relationships with tenants, contractors, customers, and stakeholders.
* Assist with strategic planning activities that support leasing, marketing, and asset performance.
* Manage day to day operational tasks including tenant liaison, lease administration and occupancy matters.
* Contribute to budgeting, forecasting, financial reporting and invoice processing.
* Drive non lease income streams, including Casual Mall Leasing and ancillary revenue opportunities.
* Support leasing activity, including monitoring expiries, documentation accuracy and tenant compliance.
* Maintain accurate property, tenant and contractor records in partnership with the Administrator.
* Assist with marketing initiatives and retailer engagement for centre promotions and events.
* Conduct regular inspections to ensure a high standard of presentation and identify operational improvements.
About you
* Experience in a retail property or shopping centre management environment.
* Strong communication skills with the ability to build effective and respectful working relationships with a diverse range of stakeholders.
* Highly organised, with strong administrative capability and attention to detail.
* Proficient with Microsoft Office (Word, Excel, Outlook).
* Sound understanding of property finance fundamentals and basic accounting processes.
* Knowledge of retail leasing and commercial tenancy requirements.
* Skilled in negotiation, problem solving, and managing competing priorities.
* Able to work both collaboratively within a team and independently when required.
* Professional, proactive, and solutions focused approach.
* Tertiary qualifications or relevant experience in a similar role (advantageous).
Based at our Wollongong Central shopping centre, this is a full-time role within a small, collaborative team.
This is an exciting time to join Haben and be a part of a growing and community minded business.
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