A Little About UsCapricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve been dedicated in supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on topWe have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. Last year we facilitated $3.7bn worth of transactions, and returned nearly $93 million in value to our Members.At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.Join us and be part of a team that’s committed to driving success, innovation and making a difference, while having some fun along the way!Role PurposeThe Member Research & Insight Analyst is responsible for assisting in delivering the Capricorn Voice of Community program. The role will work alongside business stakeholders to utilise existing platforms to conduct/collate research and manage various feedback programs to interpret and uncover actionable insights that improve the experience of our Members and Preferred Suppliers. A key focus for the role is to assist our stakeholders in implementing activities to meet the evolving and expanding needs of our community (Members, Customers & Preferred Suppliers).This role will be 0.4 FTE and the successful candidate will have the flexibility to spread these hours across various days throughout the week if required.Skills, Knowledge And AttributesFundamental understanding of core quantitative/qualitative market research and social research principles and methodologies which you have gained either as part of your university degree or through previous experience.Understand surveying methodologies to gather community feedback.Experience in using visualisation to present data and insights.Able to handle confidential and sensitive issues in a professional manner while remaining impartial when reporting results.High attention to detail, methodical with excellent time management skills.Understanding or experience in using project management methodologies.Experience in process mapping and creating knowledge documents to assist external & internal stakeholders.Courage to step out behind the desk and understand who our stakeholders are and collaborate to know what they are focussing on.Curious to expand your skillset to understand various ways to investigate, influence and implement programmes.Experience in being part of a team and knowing how to personally contribute to a high performing team.Have a passion for understanding the whole picture of our community as well as having the dedication to do the groundwork first.ExperienceMin. 2 years' Experience in a similar rolePrior experience with Qualtrics survey platform preferredQualificationsTertiary qualifications in a related discipline or demonstrated success within similar role experience.A little on life at CapricornJoining our community is about more than just a job, so here’s what’s in it for you:Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work.Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!Sound like you’d be a good fit?If you are ready to become part of a growing community and make a real impact, get in touch today.For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers
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