Childcare Administration & Customer Accounts Officer - Head Office
An exciting opportunity has become available for an enthusiastic and knowledgeable candidate to join our management team in the child care sector.
We are a privately owned childcare provider with services located in Queensland, New South Wales, Victoria and New Zealand. We are currently seeking applicants to fill the recently vacated role of an Administration and Customer Accounts Officer, working within our small team located in our central Gold Coast head office.
We are supportive of a positive work-life balance and the role on offer is full time, Monday to Friday, for the right candidate.
About the Role
You will bring your positive attitude and become a valued associate, joining our team to provide administrative support via telephone and email to our childcare services, as well as assistance to our families. You will be the primary point of contact between the company and Services Australia, via the CCS Helpdesk.
Responsibilities
* Answer incoming telephone calls and emails whilst providing a professional response in a timely manner
* Provide support to our Service Managers, via telephone and email
* Oversee CCMS and CMS administration, including providing advice and guidance for our services
* Assist with onboarding of new families and family account administration
* Prepare and provide reports on topics including attendance, utilisation, funding, fees
* Monitor and follow up on outstanding customer accounts
* Attend to account queries submitted by our families, including identifying and rectifying any errors
* Liaise with external stakeholders and agencies as required
* Adhoc administration duties as required, including filing, photocopying, preparation of documents, printing, laminating, collection/delivery errands
About You
* Minimum of two years' administration experience and be well-versed in Microsoft applications, including Word, Excel & Outlook.
* Proficient in QikKids and KangarooTime, with proven relevant work history. It is essential that you have knowledge of the childcare sector.
* A thorough understanding of CCMS, CCS, ACCS and Kindergarten Funding programs
* Outstanding organisational, customer service and interpersonal skills
* A high level of communication skills, both verbal and written
* Excellent time-management skills and be able to prioritise your work
* High attention to detail
* Willingness to work as a team
What we offer
* Become part of a friendly team, lead by dedicated and supportive management
* Ongoing employment
* A fun environment, celebrating birthdays and special occasions
Interested applicants are invited to apply via email only, by sending your cover letter and resume to It is important you state any notice period you are required to give your current employer, if applicable. Immediate start is available.
Whilst we appreciate every application, only those who are invited for an interview will be contacted.
Application questions
* How many years' experience do you have as a Customer Accounts Officer?
* Do you have professional child care experience?
* How many years' experience do you have as an Accounts and Administration Assistant?
* Which of the following statements best describes your right to work in Australia?
* Which of the following Microsoft Office products are you experienced with?
* Do you have experience in administration?
* Do you have customer service experience?
* How much notice are you required to give your current employer?
At Bright Horizons Australia Childcare, we believe that the first five years of a child's life are a time of amazing learning and growth. The role of our centre is to work alongside families – taking the time to learn what makes your child special, understanding your child's cultural background, and listening to what you want from the early education and service experience.
As a centre, we recognise that you are entrusting us with the care and education of your child. Every child is special, and we thank you for allowing us the privilege of investing into their lives during their early years.
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