Full time role – Monday – Friday Competitive salary Bonus Scheme Benefits On-the-job training Do you love solving technical problems and helping others succeed through technology? Join Capral as an IT Support Technician in Huntingwood, where you’ll be the first point of contact for IT support. This hands-on role ensures staff have reliable access to systems and tools, helping drive digital efficiency and keep things running smoothly across the business. Key Responsibilities Provide front-line support via phone, email, ticketing system, or in person Troubleshoot hardware, software, network, and mobile device issues Assist with account access, password resets, and user setup Deliver basic tech guidance and support to staff Set up and maintain IT hardware, AV equipment, and telephony systems Support software installs, updates, and patching Monitor backups, ensure security compliance, and assist with recovery tasks Escalate complex issues and manage ticket resolution Contribute to IT projects (upgrades, rollouts, migrations) Maintain accurate documentation and IT asset records What We’re Looking For Essential: Previous experience in an IT support or helpdesk environment Strong knowledge of Microsoft Windows OS and Microsoft 365 Experience with Active Directory, remote support tools, and ticketing systems Hardware troubleshooting skills (PCs, laptops, printers) Basic networking knowledge and familiarity with cybersecurity best practices Excellent communication, problem-solving, and customer service skills Good time management and ability to prioritise tasks independently Calm and effective under pressure Desirable: Relevant IT certifications or tertiary qualifications Familiarity with Citrix, Exchange, or backup administration Calm and effective under pressure Applicants must also be prepared to undertake and pass a pre-employment medical inclusive of drug and alcohol test. "As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position." Employment at Capral Our strong values-based culture is a key part of looking after our people. Capral’s five core values of Safety First, Customer Success, Play Fair, Better Every Day, and Own It form the basis of all aspects of our operations. APPLY NOW! No recruitment agencies, please.