At Symbio, we're building the future of telecommunications. As a Solutions Engineer, you'll work closely with our Sales, Product, Network, and Delivery teams to design and validate customer solutions across connectivity, voice, and cloud infrastructure services. You'll act as a trusted advisor to our wholesale customers, helping them navigate technical challenges while ensuring solutions are commercially viable, scalable, and aligned to their business objectives.
Responsibilities
* Become a subject matter expert across Symbio's platform, network, and product capabilities.
* Design and validate solutions across internet carriage services including NBN, Ethernet, Dedicated Internet Access (DIA), data centre connectivity, and voice products.
* Partner with our Sales team and wholesale customers to understand requirements and develop high‐quality solution designs, proposals, presentations, and technical documentation.
* Identify customer needs and recommend the products and services that will help their businesses grow.
* Represent Symbio in strategic customer engagements, workshops, and industry events.
* Conduct technical research, solution modelling, proof‐of‐concepts, and deployment planning activities.
* Collaborate with Product, Network, and Delivery teams to ensure solutions are technically feasible, supportable, and commercially aligned.
* Identify risks and solution gaps early in the pre‐sales lifecycle and ensure smooth handovers to delivery and provisioning teams.
* Build trusted relationships with customers through technical expertise, responsiveness, and a customer‐first mindset.
Qualifications
Experience in a Solutions Engineer, Pre‐Sales Engineer, Network Engineer, Voice Engineer, or a similar technical customer‐facing role.
Strong knowledge of telecommunications, networking, or IT infrastructure environments.
Solid understanding of IP networking fundamentals, internet services, private WAN technologies, Ethernet services, and data centre connectivity.
Experience designing customer solutions and translating technical concepts into business outcomes.
Excellent communication, presentation, and stakeholder engagement skills.
Strong organisational and time management capabilities, with the ability to manage multiple priorities.
Relevant qualifications and/or practical experience in networking, telecommunications, voice engineering, or related technologies.
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