Senior Project Change and Communications Manager
Are you a change and communications champion?
We currently have an exciting opportunity for someone to join us on an 8‐month contract as a Senior Project Change and Communications Manager.
This role is responsible for the coordination and delivery of major RACT business‐wide changes and initiatives within Group Operations, while providing project management support for Group Operations‐led projects.
The role combines change management and communication expertise with project coordination responsibilities, focusing on developing comprehensive change and communication strategies, facilitating stakeholder engagement, and managing the delivery of Group Operations initiatives to ensure successful adoption and embedment of operational improvements across frontline teams.
Role specific accountabilities:
* Provide project management support for Group Operations‐led initiatives, ensuring delivery to scope, timeline and budget requirements.
* Work with key stakeholders within Group Operations to design, document and define business requirements and feed into project scope and delivery as required.
* Lead the delivery of project outcomes into Group Operations teams to ensure changes are embedded, adopted and providing expected benefits.
* Develop change management plans and strategies for projects and/or change initiatives that considers planning, implementation and embedment activities.
* Plan, coordinate and facilitate workshops where required to support the successful implementation and adoption of change activities.
* Develop and implement comprehensive change and communication strategies that include delivery of targeted communication materials such as briefings, updates, training materials and FAQs to support change adoption across Group Operations.
* Coordinate change activities across Group Operations teams, facilitating smooth transitions and ensuring frontline staff are well‐informed and supported throughout change processes.
* Support the documentation and communication of updated policies and procedures, ensuring changes are clearly understood, adopted and embedded across relevant teams.
* Lead in‐flight change as business needs evolve and work with Group Operations Managers to ensure business continuity.
* Monitor and evaluate the effectiveness of change and communication strategies, gathering feedback and adjusting approaches to maximise engagement and adoption.
* Be a strong advocate and change leader for Group Operations across all levels of the organisation in managing and responding to changes implemented via projects and/or change initiatives.
* Represent Group Operations in cross‐business projects or initiatives, acting as delegate where applicable for senior leaders.
* Perform other duties as reasonably directed to support operational excellence and Group Operations objectives.
To be successful in this role:
* Relevant tertiary qualification in communications, change management, business administration, project management, or related field.
* 7+ years of demonstrated experience in change management and internal communications within a customer‐focused organisation.
* Proven project management experience with demonstrated ability to deliver initiatives within scope, time and budget constraints.
* Strong understanding of change management principles and project management frameworks, including analytical skills with the ability to assess communication effectiveness and project progress.
* Exceptional written and verbal communication with the ability to tailor messaging for different audiences, from frontline staff to senior management. Demonstration of creativity in developing engaging communication approaches that resonate with different audiences.
* Ability to establish effective relationships across business lines and with key stakeholders.
* Experience in developing communication materials across various formats and channels.
* Passion and drive for supporting people through change with empathy and understanding.
Benefits:
* Staff discounts on RACT home and car insurance, and free Ultimate Roadside Assistance.
* Three days of Wellbeing Leave per year.
* Superannuation contribution matching up to 2% of your contribution.
* Flexible work environment.
By joining RACT you'll be part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds to apply.
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