Customer Service Excellence: A Key to Success
As a Customer Service Supervisor, you will play a vital role in ensuring the delivery of exceptional customer experiences. Your leadership and mentoring skills will be crucial in driving positive business outcomes through effective relationship management.
Key Responsibilities:
* Coordinate service enquires to meet customer needs and expectations.
* Lead and oversee daily activities of the Customer Service Advisor team.
* Serve as a conduit between customers and the Workshop Controller for seamless communication.
* Maintain systems and procedures to ensure efficiency.
* Deliver outstanding customer communication both internally and externally.
* Ensure accuracy and manage all documentation effectively.
Requirements:
* Excellent communication and interpersonal skills to foster strong relationships.
* Strong leadership, mentoring, and coaching abilities.
* Effective problem-solving, negotiation, and influencing skills.
* Strong time management, organisational, and administrative skills.
* Professional written and verbal communication skills.
* Mechanical or workshop aptitude is desirable.
What We Offer:
* A dynamic work environment with opportunities for growth and development.
* Competitive remuneration package and benefits.
* Ongoing training and support to enhance your skills and knowledge.