Customer Care Consultant - Gladstone QLD
YOUR OPPORTUNITYWe are on the hunt for an enthusiasticCustomer Care Consultantto join our close-knit team based inGladstone QLD, where you'll be providing exceptional service to our growing customer base
In this challenging and rewarding full time role you will proactively look for solutions that drive the right outcome for both our customers and business.
Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.
We have alearning and development programfor the right candidate so you will be set up to succeed from the beginning.
What You'll Be Doing
Deliver friendly, efficient service to customers via phone, email, and internal business systems
Respond promptly to customer requests, take ownership of enquiries, and resolve issues quickly
Review customer sales history to identify service needs and explore upselling opportunities
Build and maintain strong client relationships by staying informed on processes and providing tailored solutions
Keep customers updated on new products and services as relevant
What You'll Bring
Experience in a high-volume call centre environment is preferred, but not essential
A customer-focused mindset with a proactive, solutions-driven approach
Excellent customer service skills and the ability to work independently within a small team
Strong proficiency in Microsoft Office and/or cloud-based CRM systems
Clear and confident verbal and written communication skills
Why You'll Love Working With Us
Permanent salary, incentives, and a generous Team Member Discount Card for Kmart, Bunnings, Target & Officeworks
Continuous career development to gain new skills and knowledge
Monday to Friday schedule — enjoy your weekends
A successful Refer-A-Friend program, earning up to $2,000 for each referral
Additional Wesfarmers discounts from over 400 retail corporate partners
Flexible working, with access to our 'All Can Flex' program
Team events and celebrations to recognise our amazing Team Members
Generous Wesfarmers annual share plans
Attractive parental leave policy and more
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.
We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
OUR STORY
Blackwoods is Australia's leading supplier of industrial and safety supplies.
For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands.
From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do.
Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.
#J-*****-Ljbffr