TP Human Capital is actively recruiting for a highly experienced, emotionally intelligent leader to oversee and streamline administrative and operational functions across clinical and non-clinical areas of the business.
This is not a standard operations role.
We are looking for a true "People Person" who understands that in a clinical environment, the staff are as important as the patients.
You will partner with the Clinical Director to lead the organization, reporting directly to the Board.
Key Responsibilities
Culture & People Leadership: Champion a supportive workplace culture.
You will provide "open door" guidance to staff, navigating sensitive personnel issues, mediating interpersonal dynamics, and coaching staff through the emotional highs and lows of the veterinary industry.
HR & Staff Development: Manage recruitment, onboarding, and WHS.
Crucially, you will drive retention strategies, employee wellbeing initiatives, and continuous improvement initiatives and ensure continuing development, coaching and mentoring of staff.
Operational Management: Lead the day-to-day operations of finance, administration, IT, and facility management, ensuring the clinical team has the resources they need to succeed.
Business Management: Lead overall financial performance while overseeing service delivery outcomes, workforce capability, and continuous improvement initiatives to strengthen organisational accountability.
Strategic Partnership: Work side-by-side with the Clinical Director to implement business strategies and coordinate quarterly reports for the Board of Directors.
Client Experience: Ensure the reception and front-of-house team delivers compassionate, high-quality service to clients who are often in stressful situations.
About You
You are an empathetic leader who pairs strong business acumen with a people-centred approach.
You communicate with clarity and purpose, nurturing a collaborative and inclusive workplace culture that effectively responds to emerging organisational and workforce needs.
How to Apply
To apply for this position, please click "Apply Now" below.
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TP Human Capital guarantees that your enquiry and application will remain 100% confidential.
To discuss this role, please contact Clayton Cook at TP Human Capital on ************.
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