High Salary: Broker Development Manager
In this pivotal role, you will be the first point of contact for a portfolio of brokers to generate Home Loan applications and settlements in line with our business objectives. As a key representative, your primary responsibility is to develop and execute a structured call plan to build strong relationships with brokers in your portfolio.
Your impact will be felt across multiple areas:
* You will enhance awareness of our products and services among brokers through regular contact and ongoing training.
* You will ensure effective representation and promotion at State-Based Development events and maintain a consistent calling strategy to regional brokers to extend our reach to more customers.
* You will provide swift and efficient support to brokers regarding policy and process inquiries, including deal structuring and scenario questions.
Key Responsibilities
Business Development
You are expected to possess excellent business development skills, identifying sales opportunities and delivering on sales targets. You must effectively segment a large portfolio of brokers and apply appropriate strategies to achieve multi-tier KPIs. Effective communication with designated brokers in accordance with our communication framework is crucial.
You will represent the Broker team through attendance at partner professional and industry development days, which may require interstate travel.
Customer Experience and Service
You will proactively monitor processes to achieve continuous improvement and deliver outstanding broker and customer outcomes. You will develop, implement, and monitor a broker calling program to ensure regular contact, product offering, and brand awareness among your broker and aggregator partners.
You will manage and evaluate escalated issues, provide guidance, and make recommendations or escalate as required. Spot checks of applications will be conducted to ensure compliance with policy, processes, products, and information fitness for purpose.
You will keep stakeholders informed of impending impacts and provide meaningful options and solutions.