* Be a key player in animal welfare across NSW.
* Enjoy a supportive and safety-focused environment.
* Contribute to impactful animal care initiatives.
* Work in a team-driven, collaborative setting.
Join Our Team as a Customer Service Officer with RSPCA NSW!
Deliver exceptional customer service and guidance in our Animal Operations.
We are looking for a dedicated and empathetic Customer Service Officer to join our Animal Operations department on a full-time basis. You will be based at our Yagoona Shelter and report to the Customer Care Supervisor.
Key Responsibilities:
* Deliver exceptional customer service and accurate advice in animal care.
* Coordinate adoption and surrender processes with precise documentation.
* Manage cruelty complaints and escalation urgent cases to Inspectorate.
* Maintain accurate records through administrative tasks including daily banking.
* Ensure animals are properly identified upon receipt.
* Streamline communication for consistent messaging and address process gaps.
* Audit and analyse processes to enhance effectiveness.
* Engage in project management activities and adhere to brand guidelines.
* Support the WHS management system through personal leadership.
Position Requirements:
* Unrestricted driver's licence.
* Experience in customer service and animal handling.
* Strong communication and problem-solving skills.
* Ability to work collaboratively within a team.
* Computer literacy skills.
* Certificate II in Animal Care or equivalent preferred.
Recruitment Requirements:
* National Police Check
* Medical Declaration
* Reference Check
Join our passionate team and contribute to the well‐being of animals and animal lovers across NSW. Apply today!
Simply complete the application process by clicking the Apply Now button and we'll be in touch.
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