Department: Information and Technology
Location:
Parramatta, NSW, AU, 2150
Req ID: 80097
Business Information Administrator – NSW Trustee and Guardian
* Ongoing full-time vacancy. 35 hours per week.
* Location: This role is based in Parramatta. Flexible and hybrid working options available.
* Clerk Grade: Level 3/4. Base salary $84,659 p.a. to $92,701 p.a. plus 12% superannuation and annual leave loading.
About us
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 50,000 people each year
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the team
The Information and Technology team delivers secure, modern, and efficient digital services by maintaining robust technological infrastructure, developing and supporting critical business applications, and leading strategic technology initiatives aligned with the organisation's objectives.
About the role
The Business Information Administrator assists in the delivery of effective and efficient information and records management operations across NSWTG in compliance with the NSW State Records Act 1998.
The role supports the Senior Business Information Specialist to ensure physical and electronic records are managed appropriately and securely throughout their lifecycle and disposed of when no longer required.
This is an exciting opportunity that will see you:
* Provide timely, accurate, and compliant records management services.
* Assist in the management of records throughout their lifecycle (creation, use, storage, and disposal) in line with NSW Trustee and Guardian's digital transformation goals.
* Respond to Information Management Support requests through the Service Management (JIRA) platform.
* Assist in the management of physical records operations, including record retrieval requests.
* Support the broader Information Management and Governance team to deliver IM technology upgrades, projects and initiatives.
* Contribute to compliance activities related to legislation, standards, and policies, including the State Records Act 1998 (NSW) and other applicable regulations.
For more information about the position, view the role description.
About you
Application is encouraged if you demonstrate the following skills, knowledge and experience:
* Someone who is proactive, organised and takes pride in delivering high‑quality information and records management services.
* Experience working with Electronic Document and Records Management Systems (EDRMS) such as OpenText Content Manager, with a strong understanding of recordkeeping principles and metadata standards.
* Strong organisational and time‑management skills, with the ability to manage competing priorities and work within tight deadlines.
* A problem‑solver who can interpret policy and apply it to real‑world operational needs.
Sound like you? We would love to hear from you
Essential requirements
* Proven experience in records management, including electronic records management systems.
* Experience with OpenText Content Manager or similar Electronic Digital Records Management System.
* Knowledge and experience in the Information and Records management industry.
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
* work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
* various leave options (recreation, parental, and flex leave of up to 24 days per year)
* career development including study leave and acting opportunities
* access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
* Complete the online application.
* Submit a resume (maximum five pages).
* Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability.
* Answer the following targeted questions (maximum two pages):
* Can you describe your experience in providing timely, accurate, and compliant records management services?
* How do you manage competing priorities and deliver services within tight timeframes while ensuring compliance with legislative and policy requirements?
Read: writing your job application for tips on the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59pm, Wednesday 4 February 2026.
For enquiries about the role, please contact Jason Cupples, Manager Information Management via email:
For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email:
Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
* If you need an adjustment in the recruitment process, please contact People and Culture via email at
* Offers of employment will be subject to reference checks and relevant clearances.
* A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.