The Opportunity
At Infinite Care, we pride ourselves on providing industry leading resident care and services which encourages and enables residents to remain independent with all employees working in our companywide safety-first workplace. To learn more about us: Aged Care Provider - Redefining a New Generation of Residential Care. The Customer Support Assistant is the welcoming face of Infinite Care Chamberlain Gardens | Wyoming Central Coast NSW. You will be the first point of contact for residents, families, visitors, and external partners, ensuring every interaction is warm, professional, and customer-focused. You will also work closely with the Facility Manager, Nursing and Care teams, and allied health professionals to provide prompt, confidential, and efficient support in line with company policies, procedures, and regulatory standards.
About You
You have strong customer service or front-of-house experience and enjoy building positive and supportive relationships with people from all walks of life. As the first impression of our facility, you bring a friendly, approachable, and solution-focused attitude, ensuring residents and families feel welcomed, informed, and supported.
In addition, you will bring:
* Confidence dealing with customers, families and visitors in a professional and compassionate manner
* Strong communication skills, both written and verbal
* Basic administrative capabilities including phone management, computer use and familiarity with Microsoft Office
* Solid attention to detail and the ability to self-manage and meet deadlines
* A proactive approach to safety and awareness in a busy environment
* A valid NDIS Workers Screening Clearance (or the ability to obtain one)
Experience in regulated environments such as aged care, childcare, healthcare or similar is valued, as is a Certificate II or III in Administration, though not essential.
Employee Benefits - Why work for us?
* FREE mandatory & self-paced training modules throughout your employment.
* Earn extra income via Carefriends employee referral program (*unlimited referrals)
* Earn extra income via weekly shift bidding for extra shifts in your week.
* Discounted retail, fuel and technology items via Employee discounts provider – Flare.
* Fitness Passport to access discounted exercise, wellness and sporting facilities e.g aquatic centres
* FREE Employee Assistance Program for family, financial and wellbeing support services.
* Ability to cross-skill into hospitality and resident engagement teams.
* Ability to span your career across our 17 homes nationally.
* Dedicated and structured workplace induction plan with an assigned buddy for your initial shifts.
* Companywide safety-first workplaces for our residents, families and staff.
Our care roles are busy Alot of bending, lifting, pushing and squatting to perform your duties safely. All candidates will be required to complete an online medical assessment to maintain personal and workplace safety standards.
Apply NOW
If this role sounds perfect to advance your career, we welcome your online application. If you meet the initial requirements of the role outlined above and have full work rights you will quickly progress to an online video interview to keep providing as much information about your motivations, experience and suitability to the role.