Job Description
Software Technical Support Engineerrole with Schneider Electric based in Macquarie Park, NSW, AU
Role Seniority- mid level
Hybrid role(3 days in office) located at our SMART office, Macquarie Park, plus benefits
About us
Schneider Electric is a global specialist in energy management and automation.
We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.
We invent technologies that will transform the places where we live, work and play.
Our technologies ensure that Life Is On everywhere, for everyone at every moment.
Our mission is to be the trusted partner in Sustainability and Efficiency.
About the opportunity
Our team supports customers in the "Industrial Automation" business in the Pacific Zone of Australia and New Zealand.
We have an opportunity for an individual to join our team as a Software Technical Support Engineer, reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW.
The role ensures continued smooth operations for our customers, troubleshoots and diagnoses faults across SCADA verticals and products we support, including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.
The role collaborates with pre-sales, sales, quotes and procurement to focus on the customer's end-to-end experience with Schneider Electric.
Key responsibilities
Owning, investigating and resolving complex software issues, proposing workarounds for customers
Accurate and timely documentation of activities and findings in the case management system
Contributing to digital self-help materials and building a robust internal knowledge sharing platform
Collaborating with colleagues in other support centres and departments
Focusing on customer experience, maintaining regular and empathetic communication while delivering technical resolutions
Learning continuously and actively contributing to the team and customers
About you
To succeed, you will have2-4 yearsof experience in Application Support within an ASX Top 100 business, supporting mainstream software applications and a range of customers, including understanding software architecture, software unit testing, and other SDLC aspects.
A tertiary qualification in Engineering or Computer Science and a working understanding of software and automation hardware communications and setup are expected.
Key skills and experience
Experience with AVEVA System Platform and Plant SCADA or GeoSCADA is advantageous
Understanding of Windows operating systems, networking concepts and security
Knowledge of Windows diagnostic tools and commands
Experience with integrating hardware and software
Quick thinking, self-motivation and proactive action to maintain customer satisfaction
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