Business Administration and IT Associate (Trainee)
Avenues Australia specialises in navigation and administration services to consumers of human services. We primarily support people accessing NDIS disability and mental health services to chart a path forward as defined by the individual. We act as our client's primary NDIS Service Provider, helping them activate and connect to the right services so they can achieve their identified goals. We provide sustainable and quality services that meet the needs of people with all disability types and complex needs. By helping Participants navigate the NDIS system and increase their social, economic and cultural participation, we support them to reach their full potential and live as independently as possible.
We provide NDIS navigation and administrative services These include:
Support Coordination
Psychosocial Recovery Coaching
By playing a navigation role, we are supporting our clients with having their voice heard in matters that affect them, understand the supports available to them, and have informed decision-making to enable choice and control. For more information about our services browse our website
on
Job Description
About the Role
The Trainee Business Administration and IT Associate is an entry-level role designed to strengthen Avenues Australia's internal operations while offering a pathway to grow skills in business administration, IT, and digital engagement. This role blends office administration, IT systems support, social media and website management, and recruitment support, ideal for someone organised, communicative, and eager to develop technical and operational expertise. It offers the potential to build a career in IT, administration, or digital services within a human services context.
You'll contribute to efficient daily processes, provide practical solutions, and support the team in delivering exceptional service to clients with complex needs. The role involves assisting with client inquiries, managing data, maintaining digital presence, and supporting recruitment and onboarding, all while making operations run better, faster, and more effectively.
You will have the ability to:
* Learn and improve administrative, IT, and digital processes.
* Communicate clearly and kindly with colleagues, clients, and stakeholders.
* Build technical skills with tools like Microsoft, Teams, social media platforms, and client management systems, with potential to grow into an expert.
Responsibilities
The Trainee Business Administration and IT Associate is responsible for:
Workplace
* Contribute to a healthy and safe workplace and understand the responsibilities and accountabilities to yourself and others in accordance with WHS legislation and internal policies and promote a working environment that is congruent with those guidelines.
* Abide by Avenues Australia policies and guidelines to support industry compliance.
* Ensure all organisational and administrative reporting and accountabilities are completed accurately and in a timely manner.
Administrative Support
* Share responsibility for handling incoming phone calls and email inquiries, directing them to appropriate staff.
* Assist with data entry and maintenance of client and employee records in IT systems, ensuring accuracy and confidentiality.
* Support preparation of reports, quotes, invoices, and other documentation as directed.
* Help coordinate schedules, meetings, and appointments for the service coordination team.
* Maintain shared business files, ensuring they are organised and up to date.
IT Support
* Provide basic IT support, such as troubleshooting Microsoft 365, Teams, or client management software issues, under supervision.
* Assist with setup and maintenance of office IT equipment (e.g., computers, printers).
* Learn to use basic automation tools to improve efficiency in administrative tasks.
* Support data security and backup procedures for client and business records.
Social Media and Website Management
* Assist in creating and scheduling social media posts to promote Avenues Australia's services, under supervision.
* Support updates to the organisation's website content, ensuring accuracy and alignment with branding guidelines.
* Monitor social media engagement and report basic analytics to the team.
* Learn to use content management systems (e.g., WordPress) and social media tools to enhance digital presence.
Recruitment and Onboarding Support
* Assist in drafting and posting job advertisements on various platforms, ensuring consistency with organisational branding.
* Support reference checks by contacting referees and documenting responses under supervision.
* Help prepare onboarding materials, such as welcome packs and employee documentation.
* Assist in maintaining employee records, ensuring compliance with privacy and organisational policies.
Service Delivery Support
* Assist clients and carers with basic inquiries about their support plans, under senior staff guidance.
* Help research and organise information about service providers to support coordination efforts.
* Support preparation of documentation for client plan reviews or funding applications.
* Promote Avenues Australia's services professionally to clients and stakeholders, including through digital channels.
Operational
* Demonstrate a willingness to learn and manage a trainee-level workload efficiently.
* Keep internal and client-facing data, including digital content, organised and up to date.
* Participate in team discussions, offering ideas to improve processes.
* Complete documentation and administrative tasks as guided by the Line Manager.
Underpinning Knowledge
* Basic understanding of administrative processes and office operations.
* Willingness to learn IT systems, including Microsoft 365, Teams, client management software, and digital tools like social media platforms.
* Awareness of confidentiality and data protection in a human services and recruitment context.
* Interest in the NDIS, mental health, disability, or aged-care sectors.
Finance and Performance
* Assist in tracking administrative and recruitment tasks to meet billable time targets, as directed.
* Support timely preparation of client plans and employee records for review.
Professional Development
* Participate in monthly supervision with the Line Manager.
* Engage in training, including Microsoft 365, basic IT support, social media management, and recruitment processes.
* Undertake annual performance appraisals to develop a professional development plan.
Other Duties
* Conduct other duties as directed by the Line Manager or senior staff.
Candidates must demonstrate or work towards developing the following competencies:
* Industry: Basic awareness of the NDIS, mental health, and/or aged-care sectors, with a willingness to learn.
* Technical: Ability to learn administrative, IT, and digital processes, including data management, automation, and social media tools.
* Interpersonal: Strong communication skills to collaborate with colleagues, clients, vendors, and job candidates.
* IT Systems: Eagerness to develop skills in Microsoft 365, Teams, client management systems, and content management platforms.
* Values: Alignment with Avenues Australia's values, guided by the Avenues Disability Inclusion Framework and Avenues Principle.
Requirements
* No formal qualifications required; Certificate II or III in Business Administration, Information Technology, Digital Media, or a related field is advantageous.
* Currently completing a Certificate lV in Business Administration, Information Technology, Digital Media.
Upon acceptance into the role, the candidate will be required to obtain the following
* Current Working with Children Check
* NDIS Worker's Screening and/or National Police Clearance
* Flexible hybrid working arrangements policy.
* Ability to take paid leave in advance.
* 17.5% leave loading.
* Salary Packaging.
* Free, independent and confidential access for you and your family to our Employee Assistance Program.
#J-18808-Ljbffr