This range is provided by BLACKROC Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$90.00/hr - A$120.00/hrDirect message the job poster from BLACKROC RecruitmentBLACKROC | General Manager - Recruitment ServicesService Experience Designer – 6-Month Contract | Hybrid | ASAP StartBe part of a high-impact design team driving meaningful change across service delivery. This 6-month contract offers the chance to shape customer experiences at scale, working on complex, multi-channel services that support real-world outcomes. With a strong pipeline of design-led initiatives underway, your expertise in service and experience design will play a key role in delivering work that is human-centred, practical, and measurable.Key responsibilitiesCreate and maintain journey maps, personas, service blueprints and experience artefacts that communicate and improve service delivery.Conduct and synthesise user and stakeholder research to uncover insights and identify opportunities across digital and non-digital touchpoints.Facilitate co-design workshops with internal teams, customers, and partners to generate and test ideas that improve experience outcomes.Prototype service concepts and validate improvements through testing at various levels of fidelity.Collaborate across UX, customer insights, digital delivery, and operational teams to bring design concepts through to execution.Help evolve experience design standards and support design maturity across the organisation.What you’ll bring5+ years of experience in service or experience design roles within customer-focused or complex service environments.Deep capability in service mapping, prototyping, customer research, and systems thinking.Strong facilitation and storytelling skills, with the ability to engage diverse stakeholder groups and influence outcomes.Proficiency with Miro, Figma, Adobe XD or similar design and collaboration tools.Solid understanding of agile and iterative delivery environments.Experience in sectors such as health, insurance, or public-facing services is advantageous.This role is ideal for a service designer who thrives in complex ecosystems and wants to deliver lasting, user-centred improvements.Apply now to start immediately and be part of delivering thoughtful, well-designed services at scale.This role will be offered as an initial 6 month contract and is due to start asapTo apply contact Nat on 0430 292 875 or Natalie@blackroc.coSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesTechnology, Information and MediaReferrals increase your chances of interviewing at BLACKROC Recruitment by 2xSign in to set job alerts for “Service Designer” roles.Brisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 week agoGraphic Communication Co-Worker - North LakesNorth Lakes, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 22 hours agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 17 hours agoBrisbane, Queensland, Australia A$90.00-A$120.00 3 days agoBrisbane City, Queensland, Australia 3 weeks agoBrisbane City, Queensland, Australia 3 weeks agoBrisbane City, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoNorman Park, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 day agoFortitude Valley, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoEight Mile Plains, Queensland, Australia 2 weeks agoMount Warren Park, Queensland, Australia ₱36,000.00-₱40,000.00 3 weeks agoSenior Product Designer - 12mth ContractBrisbane, Queensland, Australia 1 week agoSenior Graphic Design Officer - Icon Group, South BrisbaneBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoSenior Electrical and Instrumentation DesignerBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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