Customer Success Manager Job Description
We are seeking a seasoned Customer Success Manager to lead our customer success team in driving growth, retention, and satisfaction.
This is a fantastic opportunity for an experienced professional looking to take their career to the next level and make a meaningful impact on our customers' success.
* Job Responsibilities:
* Lead and develop a high-performing customer success team to drive customer growth, retention, and satisfaction.
* Develop and execute comprehensive customer success strategies to ensure customer health and satisfaction.
* Partner with cross-functional teams to identify and mitigate churn risks, leveraging data tools like Salesforce and PowerBi.
* Collaborate with sales executives to align on account strategy and ensure long-term growth.
* Ensure consistent execution of key customer success processes (onboarding, renewals, reviews).
* Track and report on team KPIs including retention, expansion pipeline, customer health, and engagement.
Required Skills and Qualifications:
* 3–5+ years of experience in customer success, account management, or sales, with at least 2 years in a leadership or team lead capacity.
* Experience managing a team in a fast-paced, tech-driven environment (cloud, SaaS, networking preferred).
* Proven ability to deliver results in customer retention and account growth.
* Strong coaching and people management skills with a passion for developing talent.
* Confident in using customer data and health metrics to drive decisions and prioritize actions.
* Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
Benefits:
* Flexible working environments.
* Health Insurance Reimbursement.
* Generous Leave Plans (parental, annual holidays, purchase program).
* Generous study and training allowance + 5 days paid study leave.
* Motivated team of industry experts and new talent.
* Celebrated success with 'Legend' and 'Kudos' Awards.
Others:
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