Job Role:
The role of Service Repair Technician is pivotal in delivering exceptional service quality to customers.
* Main Responsibilities:
* Dismantle and reassemble products for accurate diagnosis
* Perform scheduled repairs and maintenance to prevent product degradation
* Analyse power tool malfunctions to ensure optimal performance
* Continuously improve the warranty process for increased efficiency
* Verify product functionality against manufacturer specifications
* Collaborate with operational teams to enhance overall service delivery
* Undertake ad-hoc tasks as directed by management
* Comply with all occupational health and safety regulations and company procedures
Skill Requirements:
* A strong foundation in technical or mechanical aptitude, combined with an enthusiasm for repairing electrical products
* Superior problem-solving skills to resolve complex issues
* Ability to work efficiently to set targets and manage time effectively
* Excellent communication and interpersonal skills
* Proficiency in computer systems and software applications