Overview
Join to apply for the Customer Service Representative role at ZOLL Medical Corporation.
At ZOLL, we’re passionate about improving patient outcomes and helping save lives. Our Acute Care Technology division develops and delivers lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.
Our products include AEDs, trauma kits, ventilators, temperature management solutions, and more. We’re committed to delivering world-class customer service while improving patient outcomes.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
Processing orders received by phone, fax and email in the Oracle ERP system. Support outside Sales Representatives with quote generation and provide accurate information on orders and returns. Provide customers with detailed, accurate information on the status of purchase orders, sales orders, returns, credits, and shipping via telephone or email.
Ensure customers’ needs are met within performance standards set by management. Interact with various departments regularly to achieve the best results for the customer. Support Sales in coordinating and compiling RFP, RFQ and RFI responses.
Essential Functions
- Generate and modify customer quotes as requested by Sales Representatives and management.
- Promptly answer inbound phone calls for customers.
- Process orders received via phone, fax, mail, and e-mail.
- Qualify and execute credit, invoice-only and return authorization requests.
- Provide accurate, skilled and responsive support to customers, sales representatives and all other personnel within the organization.
- Provide verbal, faxed and email order confirmations upon request by the customer.
- Collaborate with colleagues and stakeholders to gather required information to produce an RFP response.
- Communicate effectively with other departments to ensure timelines are met.
Education, Experience, and Qualifications
- Must have 3-5 years solid customer support background, preferably in a capital sales environment.
Knowledge, Skills and Abilities
- Must be able to effectively communicate (oral and written) in English.
- Ability to learn, retain, and apply knowledge of ZOLL corporate policies and procedures (e.g., Sales Order Flow Procedures, Approval Process, Shipping Procedures, and Warranty Procedures).
Additional Company Information
ZOLL is a fast-growing company operating in more than 140 countries. Our culture values innovation, self-motivation and an entrepreneurial spirit. We are focused on improving outcomes for underserved patients with critical cardiopulmonary conditions.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Medical Equipment Manufacturing
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📌 Customer Service Representative
🏢 ZOLL Medical
📍 Sydney