Wine Service Role
This position is responsible for delivering premium hospitality experiences in a dynamic wine service environment.
Main Responsibilities
* Welcome and engage guests with professionalism and attention to detail
* Lead tastings, sharing knowledge of wine and the Giant Steps story
* Encourage wine sales through engaging storytelling and genuine service
* Support Wine Club activities, encourage sign-ups and assist with member shipments
* Maintain a high standard of presentation across the Tasting Room
Requirements
* Minimum 2+ years' experience in hospitality or a related customer-facing role
* Strong knowledge of wine and enthusiasm for sharing it (WSET Level 2 desirable)
* Excellent communication and interpersonal skills
* Organised, proactive and calm under pressure
* A natural storyteller with a passion for delivering memorable hospitality
* RSA certification and valid driver's licence required
About This Role
This is an excellent opportunity for someone who is passionate about wine and delivering exceptional customer service.