In this permanent part-time (10am-2pm, Mon-Fri) Customer Service role, you will be providing tools, information and education to people living with a disability and/or their careers via inbound calls and emails within a contact centre environment. As our customer’s first contact with Plan Partners, you will need to assist people professionally, patiently and with empathy as you provide support, problem solve and triage queries from your customers.
Overview
Role overview and responsibilities are described below.
Responsibilities
- Simplify the NDIS by providing tools, services and education to participants, families, and providers
- Respond to customer inquiries via phone and email
- Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company’s systems
- Respond to customer inquiries via phone, email, and live chat providing accurate and timely information
What you’ll bring
- A strong customer service focus with calls, emails and / or live chat to customers
- Minimum of 1 year experience working in Contact Centre to KPIs
- NDIS knowledge and experience preferable but not necessary
- You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues
- Exceptional verbal and written communication skills
- Proficient use of Client Relationship Management Systems
Hiring process and conditions
If your application is successful, you will be sent an Invitation via email in the next few days to take part in Video Interview for this position. If successful in the video interview, we will then be in contact with you via phone for the next step in the Selection process.
Due to new NDIS government regulations you will need an active myID to access our internal systems once you begin the role
What we can offer you
- Novated leasing benefits and discounts
- 12 weeks paid parental leave and access to our Parents Portal
- Comprehensive learning and development opportunities to support your career growth
- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
- Exempt Employee Share Plan
- Embracing our value of Everyone Matters we hold a collective commitment to foster an workplace where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at (emailprotected)
Company overview
Plan Partners began in 2017 with just four people working out of a tiny office in Blacktown, Sydney. And through a shared faith in the potential of the NDIS and the difference this could make to people with disability, our small team quickly grew into a national presence. Today, we’re Australia’s leading provider for plan management and support coordination with five offices across Australia, supporting thousands of customers with their plans and funding. But our values are still grounded in the same principles we set out with. That behind every NDIS plan, there’s a story. A story of dreams and goals. These are the things that drive us. Because, together, we can make them possible.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr
📌 Customer Care Team Member (Part time)
🏢 Plan Partners
📍 City of Sydney