Job Category: Community Services and DevelopmentMake a difference where it matters mostAt Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.Join us in building a better future, one home at a time.Why you will love working with usPurposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.Growth and development – enhance your skills and advance your career through tailored learning opportunities.Balance that works – enjoy additional leave and flexible working arrangements suited to your lifestyle.Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.Job DescriptionAbout the roleYou will support residents to maintain safe, secure, and sustainable tenancies by delivering respectful, person-centred housing services. Your work will directly improve lives, strengthen communities, and contribute to a more inclusive housing system.This role is ideal for someone who excels at building trust, navigating complex situations with empathy, and juggling competing priorities in a fast-paced, purpose-driven environment.Build respectful, trusted relationships with residents and support their housing journey.Manage the end-to-end tenancy process.Collaborate with support providers to address complex needs and sustain tenancies.Monitor and manage arrears and rent payments with empathy and consistency.Promote community wellbeing through safe and inclusive housing environments.Contribute to ongoing service improvement aligned with our strategic priorities.About the teamThe Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement.Desired Skills and ExperienceAbout youYou’re passionate about social impact, housing, and equity and ready to contribute your skills to something bigger.You will have:Experience in tenancy management, community housing, or customer service.Excellent communication skills and emotional intelligence, particularly when working with vulnerable people.Confidence navigating rent arrears, anti-social behaviour, and tenancy obligations.A collaborative, solutions-focused approach.Qualifications in housing, social services, or related fields (or equivalent experience).You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.Our values in actionEverything we do is guided by our shared values:Putting people first – we listen, respect, and respond to our communities.Working together – collaboration helps us achieve better outcomes.Doing the right thing – we act with integrity and accountability.Acting boldly – we innovate to address current housing challenges.We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.Belong at Housing ChoicesWe are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.How to applyApply now via clicking the Apply button.Applications close: Tuesday 6 May 2025, unless a suitable candidate is identified earlier.For further information, please contact Chelsea Isaacson, People & Culture Business Partner at (03) 8636 9408.
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