Purpose of the Role As our new Total Loss Consultant, you will be responsible for managing all required functions of the Total Loss process, while delivering a high level of customer service to our customers and stakeholders. Position Accountabilities: Provide an excellent standard of customer service. Ensure salvage is released for sale at the earliest possible opportunity. Effectively manage compliance with WOVR (Written Off Vehicle Register) requirements. Maintain and administer data entry requirements for all salvage vehicles to enable accurate reporting including monthly reports. Manage multiple tasks including inbound calls, outbound calls, administration of documents & complex problem solving. Work to deadlines and develop best practice protocols with minimal supervision. Effective & proactive management of claims to finalization, inclusive of salvage. Knowledge and Experience: Demonstrated exceptional customer service skills. Able to prioritise work, remain calm under pressure, adaptable and flexible. Excellent communication skills with the ability to manage conflict. Ability to understand and interpret legislation and policy conditions. Team focused with good attention to detail & high standard of output. Results driven with excellent analytical and problem solving skills. Our Perks: Location – North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities. Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we’ve got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.