Customer Support Role
We are seeking a motivated and customer-focused individual to join our team in Melbourne. This role will be split between our North Melbourne office and our Oakleigh office, giving you the chance to work closely with both our central team and regional operations.
As the first point of contact for taxi drivers and small-to-medium business customers using our payment solutions, you will deliver outstanding support, respond to product and payment queries, and help strengthen customer engagement and retention.
Key Responsibilities
* Respond to client requests across phone and email support channels within set timeframes and SLAs.
* Identify process improvement opportunities and address product knowledge gaps with management.
* Advocate for customer needs and provide feedback to improve solutions.
* Drive customer engagement and help maximise value from our payment product suite.
* Coordinate promotions and retention campaigns to drive revenue and brand awareness.
* Execute across multiple workflows and collaborate with teams including finance, sales, product & tech, operations, partner growth, and taxitech/disputes.
Requirements
* A relevant qualification such as Year 12 or equivalent.
* 2–3 years' experience in a front-facing customer support or service role (phone & email channels).
* Strong communication skills, with experience supporting customers from diverse backgrounds.
* Highly organised, with strong attention to detail and ability to manage competing priorities.
* Resilient, energetic, and driven, with determination to overcome obstacles.
* Collaborative team player who can influence outcomes and support others.
* Proficiency with CRM tools, Microsoft Word, Excel, and PowerPoint.
About Us
We are a national business connecting people to places – getting customers from A to B, delivering safe, reliable, and comfortable transport from booking to payment.