As a full‑time Department Manager, you will lead and encourage your team, creating an inclusive culture where everyone can thrive.
Responsibilities
* Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
* Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimise results, profits, and stock levels.
* Manage team planning, scheduling, and ensure seamless opening & closing routines.
* Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
* Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
* Represent yourself and the brand positively during all customer interactions.
Qualifications
* Experience in retail management and operations.
* Strong leadership skills, passionate about coaching and developing teams while exemplifying company values and culture.
* Expertise in sales planning, analysis and follow‑up, using customer‑centric tools and reporting.
* Strong and confident leaders who inspire, coach, and develop their teams with integrity.
* Thriving in collaborative, dynamic environments, with a solution‑focused mindset.
* Motivated to create great customer experiences while promoting and selling products.
* A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
* Effective communicator, creative, curious.
* Flexible, analytical, achievement‑oriented, with ability to manage statistics and work with numbers.
Benefits
* Receive 25% off H&M Group brands.
* Access to Uprise, a digital wellbeing program, including three free confidential coaching or therapy sessions per year.
* Up to 26 weeks of company paid leave for eligible team members.
* Global opportunities: opportunities to work across the globe.
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