Job Overview
We are seeking a skilled professional to fill the role of Field Service Technician. As a key member of our team, you will be responsible for delivering technical support and service excellence across customer sites.
You will play a vital role in ensuring smooth operations for our customers by providing hands-on support and professional service that aligns with our service initiatives, safety standards, and compliance obligations.
Key Responsibilities
* Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
* Install, remove, upgrade, modify, and change gaming equipment at customer sites, including when venues are closed to the public.
* Investigate and resolve problems, including complex system faults, and perform repair work as required.
* Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
* Collaborate efficiently with venue staff and maintain a high level of customer satisfaction.
Requirements
Essential Skills and Qualifications
* A valid Australian driver's licence.
* The ability to acquire and maintain relevant state/territory gaming licences (support provided).
* Excellent problem-solving, troubleshooting, and fault-finding capabilities.
* Strong interpersonal skills and customer service attitude.
* Self-motivated and able to work independently across multiple customer sites.
* Good interpersonal skills with the ability to handle time, tasks, and service schedules.
* Proficient in using mobile devices and field service applications for reporting.
Preferred Qualifications
* Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
* Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
* Previous exposure to WHS systems, compliance environments, or regulated industries.
Work Environment
Physical Requirements
* Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
* Able to comfortably step up onto a safety step and work in variable physical environments.
* Comfortable aiming for extended periods and standing for most of the workday.
* Able to comfortably bend, squat, and work at ground level if required.
* Able to comfortably move arms above head and work at shoulder height if required.
We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.
We offer a robust benefits package, global career opportunities, and a world-leading position in gaming entertainment.