Office Patient Assistant
Provide exceptional reception and secretarial services to patients and staff at the clinic in a caring and supportive manner.
Support the nursing staff in the dialysis clinic by performing non-clinical duties related to direct and indirect patient care. Maintain high standards of cleanliness, organization, and professionalism in all aspects of job performance.
Key Responsibilities:
General Administration
* Answer switchboard calls with courtesy and professionalism.
* Engage effectively with patients and their families in a compassionate manner.
* Perform general clerical and administrative tasks as required.
* Manage petty cash dispersal and reconciliation accurately.
* Maintain stock levels of office supplies and order new stock when necessary.
* Coordinate patient transport efficiently.
Billing Administration
* Admit and discharge patients within centralized billing systems correctly.
* Complete and load all necessary forms for new patients into the billing system accurately.
* Verify eligibility checks on all new patients with their Private Health Fund providers.
* Prepare invoices and credit notes for revenue generation purposes.
Patient Service
* Ensure cleanliness and neatness of treatment areas, stockrooms, and medical devices according to clinic procedures.
* Assist with food preparation and delivery for patients and visitors.
* Monitor and maintain consumable stock levels in stockrooms and trolleys for daily operations.
Competencies
* Essential:
o Two years experience in similar roles.
o Demonstrated knowledge of infection control principles and effective implementation.
o Effective communication and interpersonal skills for multidisciplinary team collaboration.