**A career of life-changing impact**
**Team Leader Customer & Student Support**
**TAFE Meadowbank Campus**
**Temporary Full-time 24-month position available**
**Salary package: $129,532 which includes salary $115,151 - $127,104 and **employer's contribution to superannuation and annual leave loading**
At TAFE NSW, we are dedicated to life-changing impact.
That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer First, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.
**We invest in our people**
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work. We provide you with tools and ongoing training and professional development, health and wellbeing programs.
**About the role**
TAFE NSW is currently recruiting a Team Leader Customer & Student Support to work from our newly built Institute of Applied Technology Digital (Meadowbank). This flagship educational centre reimagines the way we learn and connect, equipping the next generation of workers with the fundamental skills to address the changing nature of the workforce.
The Team Leader Customer & Student Support is responsible for leading and managing a team of customer service support staff to ensure that a full suite of student support services are delivered and meet high levels of performance and excellence in customer experience. Through customer focused service delivery, the Team Leader will advocate for a multi-channel approach that maximises enrolments, retention, and completion of TAFE NSW students. You will be based at Meadowbank campus and the expectation is a minimum 4 days on campus and optional 1 day from home.
**About You**
You are an established leader experienced in managing, motivating and inspiring a team to deliver high quality customer focused outcomes. You are innovative and have an ambition to drive change in delivering the best customer journey possible. You have effective communication with a natural problem solving ability to drive best business practice for our customers and stakeholders.
**Our commitment to Diversity, Equality, and Inclusion**
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
**Applications close 11.55pm AEST Sunday 3 December**
- Your current resume
- Response to the Targeted Questions (max 300 words)
Targeted Question 1: Please provide an example of a time when you were able to bring a positive and innovative change to your team/organisation. How did you implement the change and what was the customer outcome?
Targeted Question 2: Can you provide an example of a situation in which you were required to direct the actions of team members towards project completion? Outline how you took into account the skills of your team and ensured that you had the available skills needed.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
For temporary positions, you will require a visa that gives you permission to work in Australia.
An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.