**Job Overview**
We are seeking a professional Front Office Supervisor to join our dynamic front office team and be responsible for overseeing the efficient operations of the resort.
The successful candidate will have previous front office supervisory or management experience in a 4-5 star hotel/resort environment.
Key responsibilities include:
* Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests;
* Lead by example, coach and motivate a high performing team which includes front office reception, porter, reservations, night audit & leisure attendants;
* Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues in an efficient & professional manner;
* Assist with business activities, accounting procedures, expenditure management, rosters & training;
* Monitor operations and ensure the property presentation is maintained to a high standard;
**Requirements**
- Previous front office supervisory or management experience in a 4-5 star hotel/resort environment;
- Experience in staff management practices including rewarding, appraising, counselling & staff development and delivering on the job training;
- Experience in PMS, Opera desirable;
- Exceptional written & verbal communication, conflict resolution and negotiation skills;
- Strong teamwork, attention to detail, time management, organisational and problem-solving skills;
- First Aid Certificate, desirable;
- Drivers Licence;
- Diploma qualification in hospitality or tourism, desirable;
- Hold or obtain a Qld WWCC Blue Card;
- Flexibility to work a rotating roster including evenings, weekends & public holidays;
- Excellent grooming & personal presentation;
**Benefits**
- Competitive Salary + penalties;
- Discounts on RACV products & resorts, including insurance discounts and free roadside assistance;
- Employee of the month awards & recognition;
- Training & development programs for skill advancement and career progression;
- Complimentary parking onsite;
- A workplace where your voice is heard, all ideas considered and executed to improve the guest experience;
**About Us**
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.