The role of Front Office Supervisor involves leading the front desk team with expertise in IHG and Opera systems. This ensures efficient hotel reception operations.
Key Responsibilities
* Front office supervisors ensure smooth front office operations during shifts, resolving issues and coordinating activities effectively.
* Supervisors assign tasks and supervise staff, adhering to hotel policies and operating procedures.
* A key responsibility is maintaining a safe and secure environment for guests, employees, and hotel property.
* Staff training and developing service procedures enhance guest satisfaction.
Requirements
* Holders of IHG accreditation or equivalent hospitality qualifications are ideal candidates.
* Extensive experience in Opera property management system and front office administration is necessary.
* Financial skills and proficiency in MYOB, Word, and Excel are also essential.
* Candidates should be able to build customer relationships and collaborate effectively with hotel staff.
Benefits
* This position offers flexible working arrangements.
* Staff benefits, health club membership, and a 25% discount on food and beverages are provided.
* Meals are offered on eligible shifts.
* Uniforms and professional development opportunities are available.
* Discounted staff accommodation may be possible.
This is a competitive role with salary expectations ranging from $66,000 to $85,000 based on qualifications and skills set.