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We’re looking for a highly passionate customer experience specialist to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
About EveryHuman
EveryHuman is dedicated to redefining inclusivity and accessibility in the world of footwear and apparel. We are a digital-first fashion brand helping providing choice. We do this with inspiring and educational content, first-rate customer service and an innovative product range.
Objectives of this Role
* Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
* Look after any customers in our on-site showroom
* Identify and address customer needs with a goal of complete satisfaction
* Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
* Meet customer service department sales targets, generating sales leads when opportunities arise
* Follow company communications guidelines and procedures under minimal supervision
* Recommend improvements to processes for improved company efficiency
The Ideal Candidate Will Have:
* 2 years of customer service experience preferred.
* Genuine passion for customer service and going above & beyond customer expectations.
* Worked in the ecommerce industry previously.
* Exceptional written and verbal communication skills and rapport-building ability.
* Highly organised and ability to work well under pressure in a fast-paced and deadline-driven environment.
* A motivated self-starter who is proactive and enjoys working with a dynamic team and with an eye for detail.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Apparel & Fashion
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