Front Desk Associate
About Us
This role combines old world charm with modern luxuries in a bustling hotel environment. We offer 244 stylish guest rooms, including spacious suites, a restaurant and bar, fully equipped gym, and meeting & event spaces.
About the Position
You will be the welcoming face of our hotel, responsible for creating lasting memories for our guests. Your duties include performing valet parking tasks, retrieving and storing luggage, and providing information and advice to guests about Melbourne and local attractions. Specifically, you will:
1. Engage with our guests to build strong relationships
2. Retrieve and manage guest luggage efficiently
3. Valet park guest cars and maintain accurate records of vehicles in our care
4. Arrange and assist guests with taxi services
5. Support other departments when required
What We're Looking For
* A friendly, outgoing attitude and enthusiasm for delivering exceptional service
* Excellent personal presentation and grooming standards
* Ability to lift heavy objects safely
* Commitment to responding to guest requests and delivering high levels of service
* Australian Driver's License (manual and automatic required)
Working for Us
We recognize that our team members are the key to our success. We're committed to providing a workplace where you can thrive and make time for what matters most. Our benefits include:
* Worldwide travel discounts at unbeatable rates for you and your friends and family
* Free access to growth and development opportunities from top providers like Harvard University and LinkedIn Learning
* A culture that promotes personal wellbeing with free Employee Assistance Programs to support your mental and physical health
Benefits and Culture
Our commitment to supporting our team members' overall wellbeing is reflected in our benefits and work environment. You'll have the opportunity to:
* Develop new skills and knowledge through our comprehensive training programs
* Pursue further education and career advancement opportunities
* Enjoy a healthy work-life balance with flexible scheduling and generous leave policies
Join Our Team
We're looking for talented individuals who share our passion for delivering exceptional guest experiences. If you're a motivated and customer-focused professional, we encourage you to apply for this exciting opportunity.