Guest Experience Expert Role
Job Summary
As a seasoned professional in guest services, you will warmly welcome guests and assist with check-in, check-out, and billing processes. You will support daily front office operations to ensure a smooth and efficient guest experience.
Key Responsibilities:
* Respond to guest enquiries with professionalism, care, and attention to detail.
* Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays.
* Assist with the pre-arrival process, including guest preferences and room allocations.
* Take reservations and accurately handle cash and credit card transactions.
* Build meaningful connections with guests to encourage return visits and positive reviews.
Requirements:
* Experience with property management systems.
* Ability to operate a telephone switchboard and respond promptly to all guest enquiries.
* Skilled in making and updating room reservations.
* Confident in running and checking daily reports.
* Communicates effectively with other departments to ensure smooth operations.